POLICIES

Refund Policy

At IKON Event Space, we strive to provide you with a seamless and unforgettable experience for your events. Our commitment to transparency extends to our refund policy, ensuring that you are well-informed about the terms and conditions.

1. Reservation Deposits

Refundable Nature: The initial reservation deposit is non-refundable.Exceptional

Circumstances: Refunds may be considered in exceptional cases, subject to review by our management

2. Event Cancellations

Notice Period: In the event of cancellation, no partial refund will be honoured. Instead, we offer the option to rebook for another day.

Please note that last-minute cancellations within 14 days of the event are subject to our rebooking policy.

3. Refund Process

Initiation: Refund requests must be submitted in writing, detailing the reasons for the request.

Review: Our team will review the request and respond within 7 business days.

4. Rescheduling

Flexibility: We understand that circumstances may change. In cases of rescheduling, we will work with you to accommodate the new date.

5. Damages and Clean-Up

Responsibility: Clients are responsible for any damages incurred during the event.

Security Deposit: A security deposit may be held to cover potential damages, refundable post-event upon satisfactory inspection.

6. Contact Information

Queries: For any questions or concerns regarding our refund policy, please reach out to our customer service team at inquires@ikoneventspace.com

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